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Frequently Asked Questions
Find answers to common questions about DocuLume
General
What is DocuLume?
DocuLume is an AI-powered document intelligence platform that lets you chat with your documents using natural language. Upload any document, ask questions, and get instant answers with source citations.
How does DocuLume work?
What makes DocuLume different from ChatGPT?
Is my data secure?
Documents
What file formats are supported?
What is the maximum file size?
How long does document processing take?
Can I upload multiple documents at once?
How do I delete a document?
Chat & Questions
How do I get better answers?
What is RAG mode vs Direct mode?
Why am I not getting accurate answers?
Can I export my conversations?
LLM Providers
Which AI models can I use?
How do I use local LLMs like Ollama?
Do I need to provide my own API keys?
Can I switch between different AI models?
How much do AI API calls cost?
API & Integration
Does DocuLume have an API?
How do I authenticate API requests?
What are the API rate limits?
Can I integrate DocuLume into my application?
Pricing & Plans
Is there a free tier?
What's included in Pro?
Can I self-host DocuLume?
Do you offer educational discounts?
Troubleshooting
Upload fails with "File too large" error
Getting "Rate limit exceeded" errors
Document stuck in "Processing" status
Chat responses are very slow
How do I report a bug?
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