Privacy Policy

1) Information we collect

• Account information such as name, email, and authentication metadata.
• Content you upload, including documents and related extracted text/chunks.
• Conversation history and prompts used to generate AI responses.
• Operational data such as IP address, browser/device info, and error logs.
• Newsletter details if you submit your email through the landing form.

2) How we use information

• Provide chat with documents, search/retrieval, and AI-generated answers.
• Secure accounts, prevent abuse, and enforce platform policies.
• Improve reliability, performance, and model quality of the service.
• Communicate product updates, support responses, and security notices.

3) Data sharing

We share data only with trusted subprocessors needed to operate DocuLume (for example cloud hosting, database, and email providers), and only under contractual protections. We do not sell personal data.

4) Data retention

We retain account and service data only as long as needed for product operation, legal compliance, and dispute resolution. You can request deletion of account-associated data by contacting us.

5) Security

We use layered controls such as encryption in transit, access controls, and monitoring to protect data. No system can be guaranteed 100% secure, but we continuously improve safeguards.

6) Your choices and rights

Depending on your jurisdiction, you may request access, correction, deletion, or export of your personal data. You may also unsubscribe from newsletter emails at any time.