Frequently asked questions

Most teams upload their first knowledge base and start querying in under 10 minutes. Our onboarding is designed for speed - no ML expertise required.

Yes. Enterprise plans include dedicated infrastructure, private VPCs, and custom networking options. We support AWS, GCP, and Azure deployments.

We support PDF, DOCX, TXT, Markdown, CSV, and more. Files are automatically chunked and indexed. Custom parsers available for Enterprise.

Our RAG pipeline delivers 95%+ accuracy by grounding responses in your actual documents. Every answer includes source citations for verification.

Yes. Configure model access, set usage limits per workspace, and get detailed cost breakdowns. We support OpenAI, Anthropic, and Google models.

Enterprise-grade security is built-in: JWT auth, role-based access, encrypted storage, SOC 2 Type II compliance, and optional HIPAA/GDPR support.

Full REST API included. Integrate DocuLume into your existing workflows, Slack, or custom tools. Comprehensive docs and SDKs provided.

Simple usage-based pricing. Start with 100 docs/month free. Scale to unlimited documents with Growth plans. Enterprise includes custom SLAs.

Yes. We provide migration tools and dedicated support to move from Confluence, SharePoint, Google Drive, or custom solutions.

Starter: Email support (24h response). Growth: Priority support (4h response). Enterprise: Dedicated slack channel, CSM, and 99.99% SLA.