DocuBot Help

Your AI-powered platform assistant

What is DocuBot?

DocuBot is your intelligent platform assistant, available 24/7 to help you with any questions about using DocuLume. Whether you're uploading your first document, configuring LLM providers, or troubleshooting issues, DocuBot provides instant, accurate answers powered by AI.

How to Access DocuBot

From the Main App

Click the Help icon (❓) in the top right corner of any page

Via API

Access DocuBot programmatically via the Help API endpoint (requires authentication via httpOnly cookie):

POST /api/v1/help/ask
Content-Type: application/json

{
  "question": "How do I upload a document?",
  "context": "upload" // optional
}

// JavaScript example
fetch('/api/v1/help/ask', {
  method: 'POST',
  credentials: 'include',  // Include httpOnly cookie
  headers: { 'Content-Type': 'application/json' },
  body: JSON.stringify({
    question: "How do I upload a document?",
    context: "upload"
  })
})

Keyboard Shortcut

Press Ctrl/Cmd + ? from anywhere in the app

Features

Instant Answers

Get immediate help with platform features, troubleshooting, and best practices

Knowledge Base

Access comprehensive information about uploads, chat, LLM configuration, API usage, and more

Smart Suggestions

Receive contextual suggestions based on your current activity and common questions

24/7 Available

DocuBot is always available to help, no waiting for support hours

What Can You Ask?

DocuBot can help with questions across all aspects of the platform. Here are some examples:

Getting Started

"How do I upload my first document?"
"What file formats are supported?"
"How do I start a conversation?"

Document Upload

"Why is my PDF not processing?"
"What is the maximum file size?"
"How do I upload multiple files at once?"

Chat & Questions

"How do I get better answers?"
"What is RAG mode vs Direct mode?"
"How do I view source citations?"

LLM Configuration

"How do I use Ollama for local LLMs?"
"How do I add my OpenAI API key?"
"What LLM providers are supported?"

API Usage

"How do I get an API token?"
"What are the rate limits?"
"How do I upload via API?"

Troubleshooting

"Why am I getting rate limited?"
"Why are my answers not accurate?"
"How do I report a bug?"

How DocuBot Works

Knowledge Base Search

Your question is matched against our comprehensive knowledge base covering all platform features

AI-Powered Response

Using RAG (Retrieval-Augmented Generation), DocuBot generates accurate, context-aware answers

Related Suggestions

Get suggestions for related topics and follow-up questions

Topics Covered

DocuBot has in-depth knowledge about:

📤 Document Upload

• Supported formats
• File size limits
• Processing status
• Troubleshooting uploads

💬 Chat & Questions

• Asking effective questions
• Understanding sources
• RAG vs Direct mode
• Conversation management

🤖 LLM Configuration

• Adding providers
• Using local LLMs (Ollama)
• API key management
• Provider comparison

🔌 API Usage

• Authentication
• API endpoints
• Rate limits
• Error handling

🔒 Security

• Data encryption
• Access control
• Compliance
• Best practices

🛠️ Troubleshooting

• Common errors
• Performance issues
• Debug tips
• Getting support

Tips for Using DocuBot

✓Be specific: "How do I configure Ollama?" is better than "Help with LLMs"
✓Include context: Mention what you're trying to do and what's not working
✓Follow suggestions: DocuBot provides related topics that might help
✓Try different phrasings: If you don't get the answer you need, rephrase your question

When DocuBot Can't Help

If DocuBot can't answer your question, you have these options:

📖 Browse Documentation

Check our comprehensive documentation for detailed guides

💬 Contact Support

Reach out to our support team via email or live chat for personalized help

👥 Community Forum

Join our community to ask questions and share knowledge with other users

Ready to try DocuBot?

Go to App